Product Support Engineer - Power SCADA Systems

Lenexa, KS

Full Time

Mid Level

As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech’s Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base.
This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.
What you will do:

Respond to calls and email inquiries multiple times a day.
Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution.
Set up hardware and software to replicate customer’s issues.
Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
Enter information into the support database.
Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed.
Represent NovaTech Automation values – Service, Innovation, Integrity & Teamwork.

What you will need:

Bachelor’s degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.
Strong communication skills with a focus on providing best-in-class customer service.
Experience in the electric utility industry is helpful, especially as relates to three-phase power.
Experience in SCADA and communication protocols (IEC61850, DNP3, Modbus) is a plus.
Knowledge of electric power and power meters is a plus.
Computer literacy and proficiency with Microsoft Office tools.

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Product Support Engineer - Power SCADA Systems

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